Privacy Policy

Privacy Policy for Men’s Mental Health Institute (MMHI)

Effective Date: May 19, 2025

At Men’s Mental Health Institute (MMHI), we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website (https://mensmentalhealthinstitute.com/), use our services, or interact with us through other channels, including email, phone, or social media platforms. By accessing or using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website or services.

This policy applies to all users, including visitors to our website, clients participating in our relationship coaching, psychotherapy, or mental wellness programs, and individuals who contact us for inquiries or support.

1. Information We Collect

We collect various types of information to provide and improve our services, ensure a personalized experience, and comply with legal obligations. The information we collect falls into the following categories:

1.1 Personal Information

Personal information is data that can be used to identify you as an individual. We may collect the following personal information when you voluntarily provide it:

Contact Information: Full name, email address, phone number, and mailing address.
Account Information: Username, password, and other credentials created when you register for an account on our website.
Payment Information: Credit card details, billing address, or other payment method information when you purchase services, such as coaching sessions or wellness programs.
Demographic Information: Age, gender, occupation, or other relevant details provided during consultations or surveys.
Health-Related Information: Information shared during psychotherapy or coaching sessions, such as mental health history or personal challenges, to tailor our services to your needs.
Preferences and Interests: Information about your preferences, such as preferred communication methods or areas of focus in coaching (e.g., relationship building or identity direction).

1.2 Non-Personal Information

Non-personal information does not directly identify you but may be linked to your personal information for operational purposes. This includes:

Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, links clicked, and search queries.
Device Information: Details about the device you use to access our website, including IP address, browser type, operating system, device identifiers, and screen resolution.
Cookies and Tracking Data: Data collected through cookies, web beacons, and similar technologies to track user behavior, personalize content, and analyze website performance.
Aggregated Data: Statistical or anonymized data derived from user interactions, such as the total number of visitors or average session duration.

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

Social Media Platforms: If you interact with us on platforms like Instagram, YouTube, or TikTok, we may collect publicly available information, such as your username or comments.
Service Providers: Partners who assist with payment processing, analytics, or marketing may share data related to your transactions or interactions.
Referrals: Information provided by individuals who refer you to our services, such as a friend or family member.

2. How We Collect Information

We collect information through various methods, including:

Direct Interactions: When you fill out forms on our website (e.g., contact forms, registration forms, or booking forms), schedule appointments, or communicate with us via email (privacy@mensmentalhealthinstitute.com) or phone.
Automated Technologies: Through cookies, web beacons, server logs, and analytics tools like Google Analytics, which track your activity on our website.
Service Delivery: During coaching sessions, psychotherapy, or wellness programs, where you may share personal or health-related information with our licensed professionals.
Third-Party Integrations: When you log in using third-party accounts (e.g., Google or social media) or when third-party services provide us with data.

3. Use of Information

We use the information we collect for the following purposes:

Service Delivery: To provide, manage, and personalize our relationship coaching, psychotherapy, and mental wellness programs, including scheduling sessions and matching you with appropriate therapists or coaches.
Communication: To respond to your inquiries, send appointment reminders, provide updates about our services, and deliver promotional materials (e.g., newsletters or event invitations) with your consent.
Website Functionality: To enhance user experience, improve website navigation, and ensure compatibility across devices and browsers.
Analytics and Improvement: To analyze website usage, monitor performance, and identify areas for improvement, such as optimizing content or streamlining booking processes.
Personalization: To tailor content, recommendations, and advertisements based on your interests and interactions with our website or services.
Payment Processing: To process payments for services, issue refunds (if applicable), and maintain accurate financial records.
Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or government requests.
Security: To detect, prevent, and address fraudulent or unauthorized activities, including protecting your account from unauthorized access.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze performance, and personalize your experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

4.1 Types of Cookies

Essential Cookies: Necessary for the website to function, such as maintaining your session during booking or login.
Performance Cookies: Collect data on how users interact with our website, such as page load times or error rates, to improve performance.
Analytics Cookies: Track user behavior, such as pages visited or links clicked, to generate insights via tools like Google Analytics.
Marketing Cookies: Enable personalized advertisements or track the effectiveness of marketing campaigns.

4.2 Managing Cookies

You can control cookies through your browser settings, such as disabling cookies or deleting existing ones. However, disabling cookies may limit certain website functionalities, such as booking services or accessing account features. We provide a cookie consent banner (where required by law) to allow you to manage your preferences upon visiting our website.

4.3 Third-Party Tracking

We use third-party analytics services (e.g., Google Analytics) that may place their own cookies on your device. These services help us understand user behavior but operate under their own privacy policies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who assist with payment processing, website hosting, analytics, email delivery, or customer support, under strict confidentiality agreements.
Professional Services: With licensed therapists or coaches who provide our services, ensuring they comply with privacy and confidentiality standards.
Legal Obligations: When required by law, regulation, or legal process, such as responding to subpoenas, court orders, or government investigations.
Business Transfers: In the event of a merger, acquisition, or sale of MMHI assets, your information may be transferred to the acquiring entity, with continued protection under this policy or a similar one.
Protection of Rights: To protect the rights, property, or safety of MMHI, our users, or the public, such as investigating fraud or responding to security threats.
With Your Consent: When you explicitly consent to sharing your information, such as participating in a public testimonial or referral program.

6. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorized access, use, alteration, disclosure, or destruction. These measures include:

Technical Safeguards: Encryption (e.g., SSL/TLS for website data transmission), secure servers, and regular software updates.
Administrative Safeguards: Employee training on data protection, access controls, and confidentiality agreements.
Physical Safeguards: Secure facilities for storing physical records, where applicable.

Despite these efforts, no online system is completely secure. In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law, such as under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

Account Information: Retained while your account is active and for a reasonable period after account closure to address disputes or legal claims.
Payment Information: Kept for the duration required to process transactions and comply with tax or financial regulations.
Health-Related Information: Retained in accordance with professional standards for psychotherapy or coaching, typically for a minimum period as required by Ontario regulations.
Usage Data: Aggregated or anonymized data may be retained indefinitely for analytics purposes.

When information is no longer needed, we securely delete or anonymize it using industry-standard methods.

8. Your Rights

As a user, you have several rights regarding your personal information, subject to applicable laws:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, subject to legal or contractual obligations (e.g., retaining records for tax purposes).
Restriction: Request that we limit the processing of your information in certain circumstances.
Data Portability: Request a copy of your information in a structured, machine-readable format for transfer to another service provider.
Withdraw Consent: Withdraw consent for processing your information (e.g., for marketing emails) at any time, without affecting prior processing.
Opt-Out: Opt out of marketing communications by clicking “unsubscribe” in emails or contacting us.

To exercise these rights, please contact our Privacy Officer at privacy@mensmentalhealthinstitute.com or by mail at:

Men’s Mental Health Institute
Privacy Officer
[Insert MMHI Mailing Address, Ontario, Canada]

We will respond to your request within 30 days, or as required by law, and may verify your identity to ensure the security of your information. If we cannot fulfill your request, we will provide an explanation.

9. International Data Transfers

MMHI is based in Canada, and your personal information is primarily stored and processed on servers located in Canada. However, some of our service providers may operate in other countries, such as the United States or the European Union, which may have different data protection laws. When transferring your information internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses: Agreements that ensure third parties comply with Canadian or equivalent privacy standards.
Adequacy Decisions: Transfers to countries recognized by Canada as having adequate data protection laws.

By using our services, you consent to the transfer of your information to Canada and other jurisdictions as described.

10. Third-Party Links and Services

Our website may contain links to third-party websites, such as social media platforms (e.g., Instagram, YouTube, TikTok) or payment processors. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party websites before providing personal information.

11. Children’s Privacy

Our services are intended for adults and are not directed at individuals under the age of 19. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete it promptly. If you believe a child has provided us with information, please contact us at privacy@mensmentalhealthinstitute.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the “Effective Date” at the top of the policy and post the revised version on our website. For significant changes, we may notify you via email or a prominent notice on our website. Your continued use of our website or services after the effective date constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Officer:

Email: privacy@mensmentalhealthinstitute.com
Mail: Men’s Mental Health Institute, Privacy Officer, [Insert MMHI Mailing Address, Ontario, Canada]
Phone: [Insert MMHI Contact Number, if available]

We will respond to your inquiries promptly and work to resolve any issues. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/.

14. Additional Information for Specific Jurisdictions

14.1 Canada

MMHI complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

14.2 European Union (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority. We process your information based on legitimate interests (e.g., providing services), consent (e.g., for marketing), or contractual necessity (e.g., for payment processing).

14.3 California (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of your information (which we do not sell). To exercise these rights, contact us at privacy@mensmentalhealthinstitute.com.

Thank you for trusting Men’s Mental Health Institute with your personal information. We are dedicated to safeguarding your privacy and providing transparent information about our practices.