Terms of Service

Terms of Service for Men’s Mental Health Institute (MMHI)

Effective Date: May 19, 2025

Welcome to the Men’s Mental Health Institute (MMHI). These Terms of Service (“Terms”) govern your access to and use of our website (https://mensmentalhealthinstitute.com/), services, and related content, including relationship coaching, psychotherapy, mental wellness programs, and any other offerings provided by MMHI (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use our Services.

These Terms apply to all users, including visitors to our website, clients participating in our programs, and individuals who interact with us through email, phone, or other channels. Please read these Terms carefully, as they include important information about your rights, obligations, and the legal framework governing our Services.

1. Description of Services

MMHI provides a range of Services designed to support men’s mental health and interpersonal development, including:

Relationship Coaching: Programs to help men build meaningful connections with women, leading to fulfilling relationships and families, combining evidence-based practices and modern advice.
Psychotherapy: Professional mental health support provided by licensed therapists to address personal challenges, such as anxiety, relationship issues, or identity development.
Mental Wellness Programs: Workshops, resources, and community initiatives to promote mental health, resilience, and personal growth.
Content and Resources: Blog posts, success stories, and educational materials on topics like dating, narcissism, and emotional healing, accessible via our website.

We reserve the right to modify, suspend, or discontinue any Service, or any part thereof, at any time without prior notice. We are not liable for any changes to the Services or their availability.

2. Eligibility

To use our Services, you must:

Be at least 19 years of age.
Reside in a jurisdiction where our Services are legally available.
Have the legal capacity to enter into binding agreements.
Agree to comply with these Terms and all applicable laws and regulations.

Our Services are not intended for children under 19. If we become aware that a minor has accessed our Services, we will terminate their account and delete any associated data.

3. User Accounts

To access certain Services, such as booking coaching sessions or participating in programs, you may need to create an account. When creating an account, you agree to:

Provide accurate, complete, and current information, including your name, email address, and contact details.
Maintain the security of your account by keeping your password confidential and not sharing it with others.
Notify us immediately of any unauthorized use of your account or security breaches at support@mensmentalhealthinstitute.com.
Update your account information promptly to ensure its accuracy.

You are responsible for all activities conducted through your account. We reserve the right to suspend or terminate your account if we suspect fraudulent, abusive, or unauthorized activity.

4. Use of Services

4.1 Permitted Use

You may use our Services only for lawful purposes and in accordance with these Terms. You agree to:

Use the Services for personal, non-commercial purposes unless expressly authorized by MMHI.
Follow instructions provided by our coaches, therapists, or staff during sessions or programs.
Respect the confidentiality of other users, such as those participating in group programs or community events.

4.2 Prohibited Conduct

You agree not to:

Use the Services in any way that violates local, provincial, national, or international laws or regulations.
Attempt to gain unauthorized access to our systems, servers, or user accounts.
Engage in abusive, harassing, or harmful behavior toward MMHI staff, therapists, coaches, or other users.
Copy, distribute, or modify our content without permission, except as allowed under these Terms.
Use automated tools (e.g., bots, scrapers) to access or extract data from our website.
Introduce viruses, malware, or other harmful code to our website or systems.
Misrepresent your identity or provide false information when registering or using our Services.

We reserve the right to investigate and take appropriate action, including account suspension or legal action, against users who engage in prohibited conduct.

5. Intellectual Property

All content on our website and Services, including text, graphics, logos, images, audio, video, blog posts, and software (collectively, “Content”), is the property of MMHI or its licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws. The MMHI name, logo, and related marks are trademarks of MMHI.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Content solely for personal, non-commercial purposes in connection with our Services. You may not:

Copy, reproduce, distribute, or create derivative works of the Content without prior written permission from MMHI.
Use the Content for commercial purposes, such as selling or repurposing it.
Remove or alter any copyright, trademark, or other proprietary notices on the Content.

If you wish to use our Content beyond the permitted scope, please contact us at support@mensmentalhealthinstitute.com for permission.

6. Professional Disclaimer

Our Services, including coaching and psychotherapy, are provided by licensed or credentialed professionals where applicable. However, the Services are not a substitute for medical advice, diagnosis, or treatment. If you have a medical condition or mental health emergency, please consult a qualified healthcare provider or contact emergency services immediately.

MMHI does not guarantee specific outcomes from using our Services, as results depend on individual circumstances, effort, and engagement. Information provided through our Services, such as blog posts or workshops, is for educational purposes only and should not be relied upon as professional advice.

7. Payment Terms

7.1 Fees

Certain Services, such as coaching sessions or wellness programs, require payment of fees, which will be disclosed at the time of booking or registration. All fees are in Canadian dollars (CAD) unless otherwise stated and are exclusive of applicable taxes, which will be added as required by law.

7.2 Payment Methods

We accept payments via credit cards, debit cards, or other methods specified on our website. By providing payment information, you represent that:

You are authorized to use the payment method.
The information provided is accurate and complete.

Payments are processed through secure third-party payment processors, and we do not store your full payment details on our servers.

7.3 Billing

You agree to pay all fees associated with the Services you purchase. We will charge your payment method at the time of booking or as agreed for recurring services (e.g., subscription-based programs). If a payment fails, we may suspend your access to the Services until payment is received.

7.4 Refund Policy

Refunds are handled on a case-by-case basis, subject to the following guidelines:

Coaching and Psychotherapy Sessions: Refunds for individual sessions may be granted if requested at least 48 hours before the scheduled session. No refunds are available for sessions canceled with less than 48 hours’ notice or for no-shows.
Programs and Workshops: Refunds for multi-session programs or workshops may be granted within 7 days of purchase, provided you have not attended more than one session or accessed significant program materials.
Non-Refundable Fees: Administrative fees, materials, or third-party processing fees are non-refundable.
Process: To request a refund, contact support@mensmentalhealthinstitute.com with your order details. Refunds, if approved, will be processed within 10 business days to the original payment method.

We reserve the right to deny refund requests that do not meet these criteria or are deemed unreasonable.

7.5 Purchase Policy

When purchasing Services, you agree to:

Review the description, pricing, and terms of the Service before completing your purchase.
Provide accurate billing and contact information.
Acknowledge that access to Services is contingent on successful payment.
Contact us promptly if you encounter issues with your purchase, such as incorrect charges or access problems.

All purchases are final unless eligible for a refund under the refund policy above.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand how we handle your data.

9. User Content

During your use of our Services, you may provide content, such as feedback, testimonials, or comments on our website or social media (collectively, “User Content”). By submitting User Content, you:

Grant MMHI a worldwide, non-exclusive, royalty-free, perpetual, transferable license to use, reproduce, distribute, display, and create derivative works of the User Content in connection with our Services, marketing, or promotional activities (e.g., featuring testimonials on our website).
Represent that you own or have the necessary rights to the User Content and that it does not violate any laws or third-party rights.
Acknowledge that User Content may be publicly visible (e.g., testimonials) unless otherwise agreed.

We reserve the right to remove or modify User Content that violates these Terms or is deemed inappropriate.

10. Termination

10.1 By You

You may stop using our Services at any time by discontinuing access to our website or canceling your account. To cancel your account, contact support@mensmentalhealthinstitute.com.

10.2 By MMHI

We may suspend or terminate your access to the Services, in whole or in part, at our sole discretion, with or without notice, if:

You violate these Terms or engage in prohibited conduct.
We suspect fraudulent, abusive, or illegal activity.
We are required to do so by law or to protect the rights, property, or safety of MMHI, our users, or others.
We discontinue the Services or any part thereof.

Upon termination, your right to access the Services will cease, and any outstanding fees remain payable. Provisions of these Terms that by their nature should survive termination (e.g., intellectual property, liability, governing law) will continue to apply.

11. Limitation of Liability

To the fullest extent permitted by law, MMHI, its affiliates, officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Services, even if advised of the possibility of such damages.

Our total liability for any claim arising from these Terms or the Services will not exceed the amount you paid for the Services in the 12 months preceding the claim. Some jurisdictions do not allow limitations of liability, so these restrictions may not apply to you.

12. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. MMHI does not warrant that:

The Services will be uninterrupted, error-free, or secure.
The Content or results of the Services will meet your expectations or requirements.
Any defects or errors will be corrected.

You use the Services at your own risk. We are not responsible for any harm or loss resulting from your reliance on the Services or Content.

13. Indemnification

You agree to indemnify, defend, and hold harmless MMHI, its affiliates, officers, directors, employees, agents, and licensors from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of:

Your use of the Services.
Your violation of these Terms.
Your infringement of any third-party rights, including intellectual property or privacy rights.
Your User Content or actions that harm MMHI or others.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Services will be resolved exclusively in the courts of Ontario, Canada, and you consent to the jurisdiction and venue of such courts.

Before initiating legal action, you agree to attempt to resolve disputes informally by contacting us at support@mensmentalhealthinstitute.com. We will respond within 30 days and work to reach a mutually acceptable resolution.

15. Changes to These Terms

We may update these Terms at any time to reflect changes in our Services, legal requirements, or operational practices. When we make changes, we will update the “Effective Date” at the top of the Terms and post the revised version on our website. For significant changes, we may notify you via email or a notice on our website.

Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Services.

16. Force Majeure

MMHI will not be liable for any delay or failure to perform its obligations under these Terms due to events beyond our reasonable control, including natural disasters, pandemics, strikes, cyberattacks, or government actions.

17. Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with MMHI (e.g., service contracts), constitute the entire agreement between you and MMHI regarding the Services. They supersede any prior agreements, representations, or understandings, whether written or oral.

18. Waiver and Severability

No waiver of any provision of these Terms will be effective unless in writing and signed by MMHI. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be replaced with a valid one that reflects the original intent.

19. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. MMHI may assign or transfer these Terms or any rights hereunder, in whole or in part, without your consent, such as in connection with a merger or sale of assets.

20. Contact Us

If you have questions, concerns, or feedback about these Terms or our Services, please contact us:

Email: support@mensmentalhealthinstitute.com
Mail: Men’s Mental Health Institute, [Insert MMHI Mailing Address, Ontario, Canada]
Phone: [Insert MMHI Contact Number, if available]

We will respond to your inquiries promptly and work to address any issues.

Thank you for choosing Men’s Mental Health Institute. We are committed to providing valuable Services to support your mental health and personal growth.